Note: The following provides a suggested course description,
objectives, and an outline. These may be modified pending discussion with
the Faculty Chairs, proposing faculty, and other curriculum
reviewers.
Course Description: This course provides a set of
methods to analyze, plan, organize and execute changes in business
processes. It focuses on both strategic and operational aspects of
business process innovation (BPI). In this course, the student will learn
how business processes should be aligned with the organization's strategy.
Throughout the course, we will take a business process perspective of
organizations, and view information technologies (IT) as an initiator and
infrastructure for BPI.
Course Outline by Topical Areas:
- Enterprise redesign – Strategic visioning
- Business Process Innovation – the second and third waves of business
process re-engineering
- Process/procedure redesign - Strategies to evaluate current
processes and identify where improvements are possible and decide what
can be done
- Time-based process strategies and business processes
- Workflow
- The Supply Chain
- Value stream reinvention
- Computer-based Processes
- Information requirements for business process innovation
- IT options
- Management and Control Systems
- Planning and Implementing business process innovation
- Human issues
- Change Management
- The Discrepancy between the speed of technology and innovation and
the organization's ability to respond to it
- Why do business processes innovation processes succeed or fail?
- What is the ROI?
